Problem Solvers


USPS responds to delivery delays linked to Richmond facility

Posted at 2:59 PM, Dec 23, 2020
and last updated 2020-12-23 18:08:29-05

HENRICO COUNTY, Va. -- The U.S. Postal Service is responding after viewers reached out to CBS 6 Problem Solvers saying they were not receiving their mail and were told their local post offices were not receiving mail from the Richmond Processing and Distribution Center located in Sandston.

In a statement to CBS 6, a USPS spokesperson confirmed the delivery delays and issues due to the overwhelming and historic mail volume this holiday season and a temporary employee shortage due to the COVID-19 pandemic.

"The U.S. Postal Service, similar to the broader shipping sector, continues to face near-term pressure on service performance across categories as it manages through a historic record of holiday volume this season," said the spokesperson. "This negative impact is compounded by the temporary employee shortage due to the COVID-19 surge, as well as ongoing capacity challenges with airlifts and trucking for moving this historic volume of mail."

The spokesperson says UPSP is continuing to work to address issues and remain focused on delivering mail and packages for the holiday season.

"Amid the historic volume, the Postal Service continues to flex its network, including making sure the right equipment is available to sort, process and deliver a historic volume of mail and packages this holiday season," the spokesperson continued. "Our entire Operations team, from collections, to processing to delivery, worked throughout this past weekend and continues to work around the clock to address the historic volume. We are accepting all volume that is presented to us which is adding to our challenges."

Related: Christmas gifts may not arrive on time; USPS sees high demand and delays