Closed Captioning Info

Closed captioning inquiries should be directed to the following:

Phone: 804-254-3630 Email:

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written closed captioning complaints should be directed to the following:

Charlie Wood
Chief Engineer
3301 West Broad Street
Richmond, VA 23230
Phone: 804-254-3630

Before sending a formal written complaint, we recommend you first submit an inquiry. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.