Closed captioning inquiries should be directed to the following:
Phone: 804-254-3630 Email: firstname.lastname@example.org
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written closed captioning complaints should be directed to the following:
3301 West Broad Street
Richmond, VA 23230
Before sending a formal written complaint, we recommend you first submit an inquiry. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.