Sirius XM Radio may owe you money; here’s how to collect

Posted at 2:07 PM, Dec 04, 2014
and last updated 2014-12-04 14:07:16-05

RICHMOND, Va. — Sirius XM Radio customers may be getting some money back from the satellite radio company.

Virginia, and 44 other states, have agreed to settle with Sirius XM Radio over claims the company “engaged in misleading advertising, billing, and cancellation practices” that include:

  • contracts that were automatically renewed without consumers’ knowledge or consent
  • charges billed to consumers for automatic renewals of services without consumers’ knowledge or consent
  • failures to honor consumers’ cancellation requests and other difficulties with cancelling contracts
  • misrepresentations that consumers’ Sirius XM services would be cancelled and not renewed
  • higher, unanticipated rates after a low introductory rate
  • failures to provide timely refunds

Sirius XM Radio will pay $3.8 million back to customers impacted by those issues.

You may be entitled to restitution if you “suffered an unresolved, identifiable loss from this conduct between July 28, 2008 and December 4, 2014,” the Office of the Attorney General of Virginia wrote.

You can file a complaint with the Attorney General’s Office online, or download a complaint form and mail it to:

Office of the Attorney General
Consumer Protection Section
900 East Main St.
Richmond, Virginia 23219

You can also call the Attorney General’s Consumer Protection Hotline at (800) 552-9963.

“Virginia consumers have the right to know and rely on the terms and conditions of any good or service they purchase,” Virginia Attorney General Mark Herring said in a statement. “In addition to direct customer restitution and payment to the state, this settlement will require Sirius XM to change its practices to ensure that future abuses do not occur.”

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