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How Virginians can receive energy bill assistance during COVID-19

Posted at 11:50 AM, Oct 08, 2020
and last updated 2020-10-08 11:50:56-04

RICHMOND, Va. -- The moratorium on utility service disconnection expired on Monday, but Dominion Energy and The Virginia Department of Social Services are stepping in to help.

Earlier this week, Dominion Energy announced they would not be disconnecting power from their customers.

"We want to make sure that our customers feel confident. That no matter what, they're going to be able to work from home, their kids are going to be able to do virtual school, because they are going to have the electricity they need to continue living through these difficult times," said Rayhan Daudani, Dominion Energy Spokesman.

Since the Pandemic, Dominion Energy has suspended disconnections, and continued to offer customers up to a year to pay down past due balances

"What we ask our customers to do, is if you find yourself in a situation where you're struggling to pay those bills is to reach out to us...Just let us know your situation and we're willing to work on a case by case basis to make sure we're giving you options," said Daudani.

Also, the Department of Social Services has launched a New Energy Assistance Program.

“I am thrilled that expanded home emergency relief will be extended to Virginia households most in need,” said VDSS Commissioner S. Duke Storen. “With the moratorium on service cut-offs ending on September 16 and the financial impact of COVID-19 continuing to affect communities both across the Commonwealth and nation, it’s critical that we bolster support for families navigating this crisis with limited income or dependent household members.

Those eligible, could receive a one-time payment of $300 to help pay energy costs and pay down debt accumulated during the pandemic.

Applicants must reside in Virginia and have a heating or cooling expense responsibility.

The application deadline is November 13.

For a full list of requirements and application, click here.

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