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Dominion Energy customers could qualify for back payment forgiveness

Dominion Energy Virginia
Posted at 11:05 PM, May 23, 2021
and last updated 2021-05-23 23:05:25-04

RICHMOND, Va. -- Dominion Energy customers may be eligible for arrears forgiveness as a result of the pandemic.

The company reports as U.S. vaccination rates rise and COVID-19 cases fall, many of their customers continue to face challenges due to the COVID-19 pandemic.

In Virginia, Dominion Energy says they will continue the pause on disconnections for nonpayment.

Customers that have accrued arrears on their account greater than 30 days as of December 31, 2020, may be eligible for arrears forgiveness.

"We hope that this will alleviate some of the financial burden that many have faced during this challenging time," company officials wrote.

The credits will be automatically applied on the June 2021 bill for eligible accounts.

For any remaining debts, Dominion Energy says they will support customers with payment arrangements up to 24 months and billing assistance options that can help them pay off remaining balances.

Click here for more information on bill assistance.