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CarMax launches contactless curbside pickup and payment assistance program

Posted at 2:43 PM, Apr 14, 2020
and last updated 2020-04-14 14:43:34-04

RICHMOND, Va. -- Richmond-based CarMax is launching contactless curbside pickup and other new services amid the COVID-19 pandemic.

“With the outbreak being at the heart of the world’s focus, many customers are seeking alternative ways to shop for vital essentials. That’s why CarMax is enhancing its online shopping capabilities to include socially distanced and contactless curbside pickup at most open stores nationwide,” said CarMax in a release Tuesday.

The used car giant says the new CarMax Curbside enables customers to complete the car buying and selling experience without making contact with a CarMax associate, adhering to social distancing practices.

The company says customers save time by completing most of the process online in advance, including selecting a vehicle, getting pre-approved for financing, and getting a trade-in offer on an existing vehicle.

Customers will have the option to take the vehicle on a solo test drive prior to purchase.

“To support customers and increase peace of mind, CarMax is also providing an extension on the duration of its 90-day limited warranty,” said release continued. “The extension went into effect on 3/16/20 and applies to all cars purchased on or after 12/17/19. In addition, CarMax Auto Finance is providing payment assistance for existing customers who may be struggling to make payments and is waiving late fees for payments due in March and April.”

The company says customers can return the vehicle for any reason within seven days of purchase for a full refund.

“We’re focused on providing a safe car buying experience and helping our customers any way we can. Whether it’s through home delivery or curbside pickup for customers who need to purchase a vehicle, or through service maintenance for customers to keep their cars on the road, we’re here to help,” said Bill Nash, president and CEO of CarMax.

CarMax says the company is following government mandates and keeping locations open where permitted. Additionally, the company has implemented social distancing practices and enhanced cleaning and sanitizing measures in all locations to help reduce risk of exposure to COVID-19.

The cleaning includes sanitizing high-touch areas of vehicles, including during appraisals and before and after test drives and vehicle repairs.