Homeowner frustrated after contacting city 11 times over crumbling roadway, deep pothole

Posted at 6:29 PM, Jul 20, 2016
and last updated 2016-07-20 18:29:47-04

RICHMOND, Va. – A Richmond resident is frustrated after she said she made multiple attempts to have the city repair a pothole in front of her driveway.

Pamela Turner said that the crumbling roadway in front of her home as only gotten worse with time, and added that Tuesday’s storm didn’t help matters.

“Washing away even more, which as you can see here, how thick this asphalt is,” Turner said.

"I’ve called the city 11 times since February,” Turner said. “I have a plan to get in my driveway…”

Turner has developed a strategy that involves sticking to the side and swinging her wheels so she can go in catty corner – she can’t drive straight in.

“…If I were to drive in, my entire nose would go down first and then I have to drag it to get it up, oh, it's a mess; it's really a mess, and it's been that way for a while,” she said.

Not only has the pothole been frustrating, it has been expensive.

“Bumper is literally cracked, see here my bumper is loose,” Turner pointed out. “I shouldn't have to pay for this.”

Turner called CBS 6 Problem Solvers for help.

We contacted Richmond’s Department of Public works, and an official said they would look into Turner’s issue right away, which they did. Within an hour a city worker pulled in to talk to Turner about the road.

She's relieved and hopes there's a fix soon. She added that the city worker assured her someone would be back to take care of the issue.

“Just do what you're supposed to do -- no more, no less -- that's basically what I’m asking,” Turner said. “And a year a half later there's no excuse."

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