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Residents say tow company, Henrico apartment complex have different stories

Posted at 6:49 PM, Nov 03, 2015
and last updated 2015-11-03 18:49:10-05

HENRICO, Va. -- On Tuesday, for the second time in 48 hours, Henrico County Police were called by management to the “Village at the Arbors” apartment complex on Crenshaw road, to report a CBS 6 camera crew outside the property.

On Monday police were there to open an investigation after 30-50 residents were shocked to find their cars towed from parking lots on the property.

Some people living there say they’ve been unjustly forced to pay a $150 tow bill to get their car back.

“It's very tough, being that rent is due this week also,” said resident Alexis Springs.

"It's not fair to us as residents, that we had to come out and have to find out our cars were missing,” said resident Veronica Mells. “We thought somebody had actually stole them.”

And residents said from the start there was confusion about what had happened.

Some said they didn't receive a notice about needing a parking pass, others said they took steps they thought had put them in the clear.

"That day when I received a letter on my door, I just you know, went over to the rental office and you know, they say they need to see title and registration and that's what I did,” said resident Glennis Bennett.

And some residents said that management and the towing company were telling two different stories.

"The office was saying that they didn't know that, they wasn't sure that they had a contract going, and the tow truck company said, ‘Y'all did have a contract,’ so somebody didn't know what was going on, said Mells.

Henrico County Police say the case is being investigated as an alleged forged signature on a contract between the towing company and the apartment complex.

Who did the signing is what the police are trying to figure out.

By mid-day Tuesday, some residents began getting good news from the apartment manager.

"I was told that they’re going to credit back the $150 to our account, for the rent, for this month of November,” said Mells, just minutes after paying her rent.

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