RICHMOND, Va. -- The City of Richmond government facilities and offices will reopen Monday, June 1, officially beginning Phase 1 of the city’s operating plan.
Phase 1 will largely entail the phasing in of limited in-person services in key city facilities, according to city officials.
While some facilities will reopen, not all departments or agencies in City Hall will be open for walk-in services. For departmental specifics, click here.
The following city facilities will be open to the public by appointment only:
(Access only by security in each location)
• City Hall (with the exception of the Richmond Registrar’s Office and certain other first floor services);
• 730 East Broad Street;
• Animal Care and Control;
• Parks, Recreation and Community Facilities administrative building;
• DPU plants and external campus;
• DPW external campus; and
• Richmond Police, Fire, and Emergency Communications headquarters.
To schedule appointments, residents are asked to reference the city website or this list of city services.
Residents are encouraged to conduct business with the city electronically whenever possible. If you do inside a city facility, a face-coverings is required, as ordered by Governor Northam.
The following is a list of changes from current operating procedure that will go into effect June 1:
The Finance Department will take customer payments of tax and utility bills in person by walk-in at City Hall. Customers are encouraged to take advantage of online and contactless payment methods, such as drop boxes.
Richmond Public Library will begin contactless pickup of holds and requests starting June 3. Contactless pickups are available Monday through Friday, 10 a.m. to 5 p.m. and Saturday 1 p.m. to 5 p.m. Patrons may return items to the outdoor book drops starting June 3.
Parks, Recreation and Community Facilities’ administrative offices will be open by appointment only. Limited tennis courts at Byrd Park, Battery Park and Forest Hill Park and limited pickleball courts at Forest Hill Park and Randolph Community Center will be open for use starting Saturday, May 30. Public restrooms and community centers remain closed. Please note that all parks remain open for recreational use. Social distancing in parks is required, and face-coverings are recommended in busier spaces where consistent social distancing is challenging.
The Department of Public Utilities facilities and customer service stations will be open to customers, vendors and contractors by appointment only.
The Department of Public Works will practice enhanced cleaning and security measures in City Hall. Enhanced security is intended to limit close personal contact and promote social distancing. For example, only the Ninth Street entrance to City Hall will be open in order to check for and distribute face coverings, and only three employees will be allowed in an elevator at one time.
The Office of the City Treasurer will take visitors by appointment only. Those who wish to receive notary services should make an appointment.