Virginia made mistakes processing food stamp applications and will now pay for it

Posted at 11:02 AM, Sep 18, 2019

RICHMOND, Va. — The federal government has slapped Virginia with a $3.8 million penalty because of mistakes made processing almost one in 10 food stamp applications last year — the eighth-highest error rate among states administering the Supplemental Nutrition Assistance Program.

The U.S. Department of Agriculture imposed the penalty because Virginia had a SNAP error rate of 9.6% in 2018 and 9.7% in 2017.

“If (a high error rate) occurs two consecutive years, the state receives a fiscal sanction based on the SNAP caseload size and the difference between the state’s payment error rate and the national payment error rate,” said Patrice Hagan, public relations manager for the Virginia Department of Social Services.

SNAP, formerly known as the Food Stamp Program, is a federal initiative that provides food purchasing assistance to low-income individuals. The USDA oversees the program.

Last year, Virginia granted SNAP benefits totaling about $85 million per month to more than 700,000 residents.

The state can spend half of the penalty on efforts to reduce errors.

Payment errors do not necessarily stem from fraudulent activity, according to the Department of Social Services. More often than not, the caseworker miscalculated how much assistance the SNAP applicant qualified to receive.

For example, the caseworker may have erred in entering the applicant’s income, shelter expenses, or medical deductions. About one-third of the errors were caused by the applicant — not the caseworker.

Errors don’t always mean people received more SNAP benefits than they deserved. In about one-fifth of the errors, the applicants received less assistance than they were eligible to receive.

“Virginia got hit with higher error rates over the past couple years because we are one of the last few states to not adopt broad-based categorical eligibility,” said Salaam Bhatti, the director of Virginia Hunger Solutions, a nonprofit group that advocates for SNAP and similar programs.

This eligibility model makes it easier for a caseworker to calculate a family’s eligibility for SNAP.

“The Trump administration is seeking to cut the broad-based categorical eligibility option,” Bhatti said. “So it is likely that many states will have higher error rates once that comes to pass.”

This is not the first time Virginia paid fines over SNAP errors.

In 2017, the Department of Social Services agreed to pay more than $7 million after the U.S. Justice Department accused state officials of using fraudulent methods to make their previous years’ SNAP error rates appear artificially low. (In 2013, Virginia claimed that its error rate was less than one-half of 1% — the lowest in the U.S.)

Last year, the error rates ranged from 1% in South Dakota to 16% in Washington, D.C. Virginia was among 20 states sanctioned by the USDA for having higher-than-average SNAP error rates in 2018.

In response to the penalty, Virginia has drafted a corrective action plan as required when a state’s error rate exceeds 6%.

The plan calls for biannual meetings in each region with all local agencies to identify causes for errors and develop a strategy to prevent them. In addition, Virginia has asked for permission to use the U.S. Social Security Administration’s data to verify a SNAP applicant’s income.

State officials also plan to address turnover among caseworkers. The statewide turnover rate among Virginia’s SNAP employees is 19%, and one-third of the staff positions in Richmond are vacant.

Bhatti said Virginia Hunger Solutions would help the Department of Social Services address the problems with SNAP.

“We look forward to DSS training their staff to minimize these error rates, guiding counties to pay their caseworkers more, and doing whatever else they can to minimize error rates,” Bhatti said.

By Emma Gauthier Capital News Service
Capital News Service is a flagship program of VCU’s Robertson School of Media and Culture. Students participating in the program provide state government coverage for Virginia’s community newspapers and other media outlets.



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