RICHMOND, Va. – For the first time in a while, Teresa Jackson's Care Van can easily travel down the alley to drop her at her Church Hill home.
Jackson contacted CBS 6 after she says she tried for more than a year to get the city to repair the potholes.
She said she was told by the city last May that it was supposed to be done in July and then in November and then it was due to be handled by March.
Her wheelchair would get stuck in the holes sometimes, especially when weather is bad.
Jackson worried daily as she took her grandkids to the bus stop that she would hit a pothole and tip over, unable to get up.
CBS 6 contacted the city during its pothole blitz and were told that because of her mobility issues they would send a crew.
The next day public works told us Jackson would have to wait until spring, a designated time for alley maintenance.
These two Petersburg men who saw her story stepped in to help because they knew Jackson couldn’t wait any longer.
They even spent money on gravel, and headed to Jackson's neighborhood to fix the potholes.
“Because it could've been my grandmother someone else I know it could easily have been someone got stuck and I wanted to do something about it,” said Randus Ayre.
“It could've been me and so I put myself in her shoes and I would want somebody to help me,” said Brandon Myrick.
But when the pair arrived, they found the city crews were unexpectedly working.
Jackson was taken by the generosity of the good Samaritans, and thankful the city surprised her with the service.
“Oh, I feel great, this is just amazing really,” Jackson said. “I've been waiting a long time.”
Sharon North, with the Department of Public Utilities, said that they considered the repairs an emergency status, and were able to expedite crews to the alley.