Phone number bungle keeps husband and wife up all night

Posted at 6:39 PM, Aug 13, 2015
and last updated 2015-08-13 18:40:59-04

CHESTERFIELD COUNTY, Va. -- For 36 years, Charles Litten and his wife have had the same home phone number.

Then about a year ago, when the phone rang, the caller would ask questions like about buying propane, cashing checks and what time they close.

It didn't take long for Charles to realize all the callers were trying to reach a BP Convenience Store in Colonial Heights, nearly 20 miles away from his Midlothian home.

"The calls would come sometimes at nine in the morning, they would come at one in the morning," he said from his living room.

The calls are now a daily routine, averaging two to four a day.

Charles began to ask questions and quickly learned people were getting the number online from a Google search.

"We don't have any clue how that got on Google," he said.

Even the BP Corporate website listed the BP Stations correct address in Colonial Heights with Charles' home phone number.

The owner of the BP says he bought the store about a year ago and was given a new number, nothing even close to the number Charles Litten has had for 36 years.

The confusion, all online.

While the calls are a nuisance, they are a health concern for Litten, who has several chronic illnesses which require him to get plenty of rest at night.

A call and email from CBS 6 has BP Corporate responding. They are working to correct the phone number problem and hope to have it changed online within 24-48 hours.