‘Humiliating’ Facebook post upsets mom after little girl’s in-store accident

Posted at 1:07 PM, Jul 17, 2014
and last updated 2014-07-18 08:39:46-04

HOLT, Missouri - Ask any parent and most will tell you that toilet training a child is not an easy task. Accidents are bound to happen.

Samantha Sargent, a Missouri mother of a two-year-old girl, said those accidents should be handled with understanding, not public humiliation. She said humiliation is what she said she got from a store employee after her daughter had an accident inside the business, according to

Sargent said it happen when she and her daughters entered their town's new Dollar General. Railyn, Sargent's daughter, had the immediate urge to use the restroom.

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"She had an accident," Sargent said. "I went to buy her some new underwear and basically changed her, cleaned her up, like I think any mom would."

As they checked out, the toddler was only wearing a shirt and the new dry underwear her mom just bought. The wet underwear was in the shopping cart.

"The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent explained. “That’s when she said [Railyn] wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us."

That night Sargent took to Facebook and asked for comments and suggestions about how to handle the situation.

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Sargent's friends encouraged her to talk to the store manager.

But then a friend told her the store manager also posted on Facebook. She asked:

“Who thinks it’s okay to have your young daughter in a public place with underwear and a t-shirt?”upset 02

The post upset Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child," she said. "That’s a feeling that only a mother can understand."

In response to the situation, a Dollar General wrote:

Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.

Source: WDAF