BBB warns of $9.84 mystery charge on bank, credit card statements

Posted at 12:44 PM, Jan 29, 2014
and last updated 2014-01-29 12:47:31-05

RICHMOND, Va. (WTVR) — As millions of customers grapple with the possibility that their credit and debit cards may have been comprised, the Better Business Bureau says there may be  one simple charge consumers should be on the lookout for on their monthly statements.

The watchdog organization says scammers are charging stolen credit card numbers $9.84.

That’s because scammers assume most victims will not will notice the small charge and think credit card companies will not go after such a minor amount.

Additionally, the charge usually goes back to a generic website for “Customer Support,” that is not the business’ website. The text on the site promises to “refund 100% of your last payment” and provides a phone number and email address.

Some victims said that when they called the “customer support” site they were told that the charge would be canceled.

However, the BBB says consumers should contact their bank to report the charges and ask for a new card as a precaution.

The BBB says recent victims were charged $9.84, but points out that scammers might end up changing the dollar amount as word of the scam spreads.

Here’s some more helpful information from the Better Business Bureau

Reduce Your Risk of Credit Card Fraud:

    • Report lost cards and incorrect charges promptly. In the United States and Canada if your credit card is lost, stolen, or used without your permission, you may be responsible for up to $50. If you report the loss before the card is used, you’re not responsible for any unauthorized charges.  In addition, many cardholders are protected by zero liability policies set in place by credit card companies.
    • Request a new card if you notice unauthorized charges. Fraudulent charges mean your card information has been compromised. Be on the safe side and request a new card.
    • Never lend your card. And don’t leave your cards, statements and receipts laying around your home, car or office.
    • Never sign a blank charge slip. Draw lines through blank spaces on charge slips above the total so the amount can’t be changed.
    • Use caution when ordering online or over the phone. Always be cautious about disclosing your account number on the telephone or online unless you know the person you’re dealing with represents a reputable company.