RICHMOND, Va (WTVR) - 'I'm Sorry' can be two of the hardest but most important words you can say. Internationally recognized expert on Professional Ethics and Personal Integrity, Lauren Bloom, shares more about her new book 'The Art of the Apology'. Teaching you why, how,and when to accept and give apologies. For more about Laura visit http://www.thebusinessethicsblog.com/meet-lauren-bloom/ .
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